Terms of service
Customer Service Policy
Our purpose is to achieve 100% client satisfaction. We value your patronage and want to ensure your online shopping experience with us is convenient and hassle-free. Due to supply limitations, there may be occasions when a product is unavailable. We will endeavour to replace that product with another of similar quality and value. Some of our cheese such as fresh cream based cheese cannot be shipped as they ferment and do not maintain temperature. It cannot be guaranteed they will arrive in a satisfactory condition. These and other similar cheeses can only be bought in store.
Security on this website
We do not store any customer credit card details. All orders are placed through secure servers.
Can I cancel my order?
An order can only be cancelled up to the point it is despatched. Please contact us immediately via (02) 4998 6713 or info@smellycheese.net.au. Once your order has been despatch you will receive an email. After that point you will need to accept delivery.
Delivery Details
All goods will be shipped via Express Post (Australia Post).
All goods will be packed in a polystyrene reusable esky with a freezer pack. All goods will have to be signed for and delivered during business hours (so please provide a daytime address).
Due to the perishable nature of our products, your order cannot be delivered to PO Boxes. If possible please leave us a contact telephone number for the courier driver. We want our goods to arrive in great shape to you, our customer.
When you receive your delivery, you may find that the ice bricks have melted a tad and the box temperature is a little higher than your fridge temp. Please put your cheese into your fridge immediately as this will stop the ripening process. Your cheese will not be harmed, still taste delicious, but it may have an aroma like smelly cheese does!
Orders are shipped on Mondays and Tuesdays only. Orders are not shipped on public holidays.
Freight Charges
We charge a flat rate of $30.00 plus GST for up to 5kg depending on your location. For orders exceeding that weight, please contact us by email or call (02) 4998 6713. The minimum weight of cheese that can be ordered is 150g. This is due to the texture of the cheese and the possibility of it crumbling if cut too small.
Delivery Details - Local Deliveries
Local Deliveries from Monday 11th October 2021:
Please place your order by 12noon the day before your delivery day
| Delivery Day | Local Area |
| Monday |
Cessnock, Maitland, The Wine Country and Singleton |
| Tuesday |
Cessnock, Maitland, The Wine Country and Singleton |
| Thursday |
Cessnock, Maitland, and The Wine Country. Newcastle and Lake Macquarie |
| Friday |
Cessnock, and The Wine Country Central Coast |
Click and Collect
Please place your order by 12noon the day before pick up day. Click and Collect is available on the below days.
| Day | Pick Up Window |
| Monday | 11:30am - 4pm |
| Tuesday | 11:30am - 4pm |
| Wednesday | 11:30am - 4pm |
| Thursday | 11:30am - 4pm |
| Friday | 11:30am - 4pm |
When your order is ready to be picked up, you will be notified, usually between 10am and 12noon. Please do not arrive unless you have been notified.
Please pick up from the loading dock at the back of the Hall of Food - Roche Estate and call once you have arrived and a staff member will bring out your click and collect. Please wear a mask and physical distance.
Export Restrictions
Due to the nature of perishable goods, deliveries will only be made within Australia to areas that can be delivered to within 2 business days. We do not ship internationally.
Returns Policy
The system has been designed to deliver goods in perfect condition.
If your delivery does not arrive on time or spoiled due to courier being unable to deliver, we do not accept responsibility and no refunds.
If for any reason goods are not to your satisfaction please email info@smellycheese.net.au or phone (02) 4998 6713.
Disclaimer
Product Substitutions
Due to supply limitations, your selected cheese may be unavailable. Every attempt to substitute the cheese with another of similar quality will be made.
Quality
To ensure quality, our cheese is cut to order as accurately as possible. Cutting cheese is an art and as such, smaller rounds cannot be cut too small or the cheese will crumble. The minimum weight for cut cheese is 150g.
Payment
We do not store credit card details on our website. For more information on how we manage payment and your personal information, please see our Privacy Statement.
Delivery/Shipping
All goods will be shipped via Australia Post (Express Post). Due to COVID-19 or other busy periods such as Christmas, there maybe significant delivery delays. Purchasing perishable goods via Australia Post (Express Post) delivery is at your own risk. All goods will be packed in a polystyrene reusable esky with a reusable freezer pack. All goods will have to be signed for and delivered during business hours (so please give us a daytime address). Delivery to PO Boxes is not permitted. If possible please leave us a contact telephone number. We want our goods to arrive in great shape to you, our customer.
Orders are shipped on Monday, and Tuesdays only. Orders are not shipped on public holidays
Changes to orders
If there are any changes to the delivery address or instructions it is the customer’s responsibility to inform us immediately prior to despatch.
Freight Charges via Australia Post (Express Post)
We charge a minimum rate of $30.00 plus GST for up to 5kg depending on your location. For orders exceeding that weight, please contact us by email or call (02) 4998 6713. The minimum weight of cheese that can be ordered is 150g. This is due to the texture of the cheese and the possibility of it crumbling if cut too small.
Export Restrictions
Due to the nature of perishable goods, deliveries will only be made within Australia to areas that can be delivered to within 2 business days. We do not ship internationally.
Delivery/Shipping via Australia Post (Express Post)
Orders are shipped on Monday and Tuesdays only. Orders are not shipped on public holidays.
Some of our cheese such as fresh cream based cheese cannot be shipped as they ferment and do not maintain temperature. It cannot be guaranteed they will arrive in a satisfactory condition. These and other similar cheeses can only be bought in store.
Because of the perishable nature of the goods, a person must be available to receive the shipment.
We do not ship internationally.
Alcohol Orders
Adult consent must be obtained when ordering alcohol.